The article discusses how AI-powered systems are changing the landscape of user experience (UX) design. Traditional user journey maps, which emphasize linear user tasks and fixed goals, are becoming inadequate as AI introduces complexity and shared control. Designers must now create frameworks that embrace dynamic interactions between humans and machines, recognizing that AI can act and decide independently. This shift challenges the conventional understanding of user intent, pushing for a redesigned approach to experience design that fosters mutual influence and control awareness in interactions with AI.
Design for shared control between human and AI systems as user flows become complex dialogues rather than simple linear paths. Traditional models may no longer be effective.
In AI-powered user experiences, control shifts from user to system dynamically, necessitating new frameworks that recognize this mutual influence in decision-making.
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