Self-checkout systems, invented by CheckRobot in 1986, aimed to reduce wait times and costs but have proven frustrating for many users. While they decrease cashier costs and are widely adopted, polls show significant customer dissatisfaction; many encounter frequent technical glitches and experience longer, often more complicated transactions. Despite the user perception of speed, the experience can be frustrating for both consumers and employees, leading some experts to label self-checkouts as a failed experiment. Humor surrounding self-checkouts is prevalent on social media, highlighting their shortcomings.
They're not very intuitive. It's not just older people who aren't as familiar with the technology. It's even younger people ... who still struggle with it.
In reality, it takes the consumer longer to do her own checkout, but the individual perceives it is faster, because she's doing it herself.
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