"We know that portioning is a core equity of ours in the organization," interim CEO Scott Boatwright said during Tuesday's third-quarter earnings call. "We are committed to ensuring that we give the right portion to every guest that walks into the building."
CFO Adam Rymer said, "The benefit of last year's menu price increase was more than offset by inflation across several items, most notably avocados and dairy, as well as higher usage as we focused on ensuring consistent and generous portions."
Boatwright highlighted significant improvement in internally tracked customer satisfaction metrics compared to the spring, indicating that the changes made to portion sizing are positively impacting guest experiences.
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