#service-desk

[ follow ]
#ai-automation #enterprise-it-support #autonomous-workforce #governance-and-permissions #itsm-automation #aiml
Artificial intelligence
fromComputerworld
1 day ago

ServiceNow plans automation of L1 Service Desk roles, promises more AI 'specialists' to come

ServiceNow's Level 1 Service Desk AI specialist autonomously handles over 90% of IT support requests, operating 24/7 within defined enterprise governance and permissions while freeing humans for strategic work.
DevOps
fromClickUp
4 months ago

What Is ITSM Automation? Guide + Use Cases & Tools | ClickUp

Automating ITSM with AI, ML, and workflow tools speeds service delivery, reduces costs and manual errors, and frees IT teams for strategic work.
Artificial intelligence
fromChannelPro
6 months ago

Is the traditional MSP service desk dead?

B2B experiences are reshaped by B2C standards, pushing for enhanced service and personalization.
The service desk is evolving with AI while retaining its crucial human element.
[ Load more ]