Marketing tech
fromTheregister
9 hours agoHow ServiceNow gets customers to gorge at the AI trough
ServiceNow integrates AI into its offerings, providing tiered pricing based on AI capabilities for customers.
"In agentic environments, agents mutate state across data, systems, and configurations in ways that compound fast and are hard to trace," says Pranay Ahlawat, Chief Technology and AI Officer at Commvault.
Western Union is six months into a migration of 900 to 1,200 applications that run across a 3,900-core server fleet. The decision to move came during a period of re-invention at Western Union, a 175-year-old company that is currently working to become more customer-focused and therefore is open to new suppliers to help reach that goal.
They slow down innovation, increase maintenance costs, and make it harder to scale or adapt to changing market demands. However, businesses choose to stay in this "toxic relationship" rather than break free of legacy constraints because the "breakup" is associated with risks, such as potential system downtime, data loss, disruption of fragile business logic, security vulnerabilities, and temporary drops in productivity - risks that can be significantly reduced with a preliminary software audit.
Most businesses, which includes modern ones, invest heavily in technology, but they rarely plan for its eventual and inevitable exit strategy. Generally speaking, companies spend millions on the latest hardware while overlooking the critical phase when those assets reach their end. This lack of planning creates a massive gap in the operational lifecycle of many otherwise successful global organizations. Decisions made at the end of a device's life carry real business risks that can impact the bottom line financially and environmentally speaking.
When I took my side hustle full-time, I needed a website and accidentally fell into the world of building with AI. After trying an old website builder and failing, I hired a designer and an engineer part-time to do it. They were a bit slow, so while I was waiting, I tried using a suggested AI tool to build my website.