The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.
People in the service industry will still be unfailingly polite in the face of a customer's cavalier attitude to time, but I can promise you they are seething inside-and judging you.
The judges said: "Greater Anglia has consistently delivered a robust and reliable service for its users over the past year. While the judges felt the operator had been dealt a strong hand thanks to recent investment in an all-new fleet, the company has played it well, reflected in its partnership with Network Rail that has delivered industry-leading punctuality."