#assertiveness

#assertiveness

But here's what I've learned: the most powerful response isn't to match their energy or disappear into the background. It's to stay calm and use specific phrases that completely flip the script. Growing up, I watched my father navigate thirty years of sales management with varying degrees of success. Some days he'd come home victorious after defusing a tense situation.

In a perfect world, workplaces would be environments of mutual respect, open communication, and fair treatment, crucial for professional development.

Identifying the conflict and your needs enhances self-awareness, providing clarity on the core issues and necessary objectives to resolve interpersonal disputes.