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2 days agoMeta's Latest Whistleblower Report; It's QVC, But A Nightmare Dystopia | AdExchanger
According to the complaint, Meta inflated the ROAS of its Shops ads campaigns, which incorporated the costs of shipping fees and taxes as part of the attributable sale, despite those never going to the merchant or brand. Meta's other ad products, and those of other platforms, including Google and Amazon, don't count taxes or fees in their ROAS calculations. More damning, when data scientists identified the inflated ROAS, and Shops ads otherwise performed no better than "business as usual" campaigns, higher-ups continued to misrepresent ROAS.
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