#saas-implementation
#saas-implementation

12 hours ago

Software development

Salesforce wants to be the leader in ITSM

Marketing tech

Salesforce merges AppExchange, Slack Marketplace and AgentExchange

Artificial intelligence

Salesforce redesigns platform for agent-driven automation | MarTech

5 days ago

Tech industry

Salesforce is taking on ServiceNow in ITSM. The winner is AI

Software development

Salesforce debuts Headless 360 agentic platform

Salesforce launches Headless 360 to support agentfirst enterprise workflows

Salesforce's Headless 360 platform enables software agents to execute business processes directly through APIs, enhancing enterprise workflows without human interfaces.

12 hours ago

Salesforce wants to be the leader in ITSM

Salesforce's Agentforce IT Service aims to proactively resolve 80% of IT issues with a native AI solution, challenging the ITSM industry.

Salesforce merges AppExchange, Slack Marketplace and AgentExchange

Salesforce's new AgentExchange combines multiple marketplaces into one, enhancing the discovery and management of apps, agents, and integrations.

Salesforce redesigns platform for agent-driven automation | MarTech

Salesforce launched Headless 360, an API-first system enabling AI agents to access data and workflows without a traditional user interface.

Tech industry

5 days ago

Salesforce is taking on ServiceNow in ITSM. The winner is AI

Salesforce's ITSM product is gaining traction, with some customers switching from ServiceNow, but it still holds a small market share.

Salesforce debuts Headless 360 agentic platform

Salesforce's Headless 360 expands app-building tools beyond traditional developers, enabling API-driven interactions across various platforms.

Salesforce launches Headless 360 to support agentfirst enterprise workflows

Salesforce's Headless 360 platform enables software agents to execute business processes directly through APIs, enhancing enterprise workflows without human interfaces.

When cloud giants neglect resilience

Cloud outages highlight reliability issues as providers prioritize cost-cutting over service stability, raising questions about acceptable levels of unreliability.

The hyperscalers are pricing themselves out of AI workloads

AI is challenging traditional cloud pricing models, as buyers seek exceptional value beyond brand recognition and familiar pricing strategies.

2 weeks ago

Enterprises demand cloud value

Businesses are shifting from cost-cutting to establishing centers of excellence and finops to enhance ROI in cloud investments.

1 hour ago

When cloud giants neglect resilience

Cloud outages highlight reliability issues as providers prioritize cost-cutting over service stability, raising questions about acceptable levels of unreliability.

The hyperscalers are pricing themselves out of AI workloads

AI is challenging traditional cloud pricing models, as buyers seek exceptional value beyond brand recognition and familiar pricing strategies.

2 weeks ago

Enterprises demand cloud value

Businesses are shifting from cost-cutting to establishing centers of excellence and finops to enhance ROI in cloud investments.

more#cloud-computing

#ai-adoption

16 hours ago

From legacy processes to AI-native work

Integrating AI into organizations requires a new orchestration model that balances technology with human roles and behaviors.

fromNew Relic

Business intelligence

The Agentic Shift: Key Takeaways from IDC Directions 2026

16 hours ago

From legacy processes to AI-native work

Integrating AI into organizations requires a new orchestration model that balances technology with human roles and behaviors.

fromNew Relic

The Agentic Shift: Key Takeaways from IDC Directions 2026

The focus has shifted from AI experimentation to enterprise-wide adoption, emphasizing the importance of agentic observability in the evolving agent economy.

AI is finally delivering productivity - for remote employees

The key to productivity with AI lies in the freedom to use it effectively, not just the technology itself.

UX design

fromSmashing Magazine

How To Improve UX In Legacy Systems - Smashing Magazine

Improving UX in legacy systems requires gradual progress while addressing user and stakeholder needs.

Eaton: AI data centers need aerospace-grade engineering

AI demands require a complete overhaul of data center infrastructure, moving from traditional cooling methods to advanced systems-level designs.

SF politics

Data center executives fret over the industry's increasingly toxic public image

The data center industry faces backlash over environmental and economic concerns, threatening major projects and requiring better public relations efforts.

Data science

6 hours ago

Eaton: AI data centers need aerospace-grade engineering

AI demands require a complete overhaul of data center infrastructure, moving from traditional cooling methods to advanced systems-level designs.

SF politics

Data center executives fret over the industry's increasingly toxic public image

The data center industry faces backlash over environmental and economic concerns, threatening major projects and requiring better public relations efforts.

Mozilla takes on enterprise AI providers with Thunderbolt

Mozilla launches Thunderbolt AI client as an open-source alternative to proprietary enterprise AI platforms, emphasizing data privacy and control.

15 hours ago

Salesforce will adjust Slackbot limit for Business+ subscription

Parker Harris stated that they want everyone to be able to use Slackbot and that they don't want to lock it behind a gate. In its current form, it's only available to enterprise customers, who receive unlimited access to Slackbot.

London startup

fromTNW | Eu

1 hour ago

EU awards its 180 million sovereign cloud contract

The European Commission awarded a €180 million sovereign cloud contract to four provider groups, emphasizing diversification and resilience in cloud services.

New Scale Computing gets new Velocity Partner Program

Scale Computing revamps its partner program to address market changes and strengthen relationships with partners amid industry challenges.

20 hours ago

Scale sets edge platform's software ever more free from hardware constraints

Scale Computing is reducing hardware requirements for its software, allowing more flexibility for partners and customers in choosing hardware platforms.

Scala

New Scale Computing gets new Velocity Partner Program

Scale Computing revamps its partner program to address market changes and strengthen relationships with partners amid industry challenges.

20 hours ago

Scale sets edge platform's software ever more free from hardware constraints

Scale Computing is reducing hardware requirements for its software, allowing more flexibility for partners and customers in choosing hardware platforms.

Media Briefing: The 'SaaS-pocalypse' is spreading to publishers

AI tools are enabling publishers to create custom software, shifting the conversation from buying to building software solutions.

The "SaaS-Pocalypse" Continues: Cloudflare, ServiceNow, CrowdStrike Under Fire as Anthropic Rewrites the Rules

The release of Anthropic's AI security product has significantly impacted investor confidence in enterprise software companies, leading to sharp stock declines.

Media industry

fromDigiday

Media Briefing: The 'SaaS-pocalypse' is spreading to publishers

AI tools are enabling publishers to create custom software, shifting the conversation from buying to building software solutions.

The "SaaS-Pocalypse" Continues: Cloudflare, ServiceNow, CrowdStrike Under Fire as Anthropic Rewrites the Rules

The release of Anthropic's AI security product has significantly impacted investor confidence in enterprise software companies, leading to sharp stock declines.

ServiceNow vs Shopify: Which Is the Better Short Candidate Right Now?

Shopify presents a more compelling short thesis due to its high valuation and unreliable earnings quality compared to ServiceNow.

#ai

SolarWinds introduces SW1 to further automate IT management with AI

SolarWinds launched SW1, an AI feature to automate IT management and reduce reliance on manual processes in complex IT environments.

fromTNW | Investors-Funding

18 hours ago

Solidroad raises $25M Series A to automate customer support quality assurance with AI

Solidroad raised $25 million to automate customer support quality assurance using AI, reviewing 100% of interactions compared to the industry standard of 1-3%.

London startup

fromwww.bbc.com

11 hours ago

Could a digital twin make you into a 'superworker'?

Digital Richard is an AI twin that assists Richard Skellett in business and personal decision-making, serving as a model for digital twins at Bloor Research.

Snap's layoffs highlight growing work trend: AI-powered tiny teams

AI is enabling companies to operate with smaller teams, leading to job cuts and a shift in workforce structure.

The idea that the internet is built for people is crumbling. That has huge implications for your business

The internet is evolving to accommodate software agents that act on behalf of users, changing how websites are designed and interacted with.

I'm the CTO of a startup. Software engineering has changed so much that we've changed our hiring process.

AI coding agents have transformed software engineering, changing hiring practices and the skills required for engineers.

SolarWinds introduces SW1 to further automate IT management with AI

SolarWinds launched SW1, an AI feature to automate IT management and reduce reliance on manual processes in complex IT environments.

fromTNW | Investors-Funding

18 hours ago

Solidroad raises $25M Series A to automate customer support quality assurance with AI

Solidroad raised $25 million to automate customer support quality assurance using AI, reviewing 100% of interactions compared to the industry standard of 1-3%.

London startup

fromwww.bbc.com

11 hours ago

Could a digital twin make you into a 'superworker'?

Digital Richard is an AI twin that assists Richard Skellett in business and personal decision-making, serving as a model for digital twins at Bloor Research.

Snap's layoffs highlight growing work trend: AI-powered tiny teams

AI is enabling companies to operate with smaller teams, leading to job cuts and a shift in workforce structure.

The idea that the internet is built for people is crumbling. That has huge implications for your business

The internet is evolving to accommodate software agents that act on behalf of users, changing how websites are designed and interacted with.

fromHarvard Business Review

I'm the CTO of a startup. Software engineering has changed so much that we've changed our hiring process.

AI coding agents have transformed software engineering, changing hiring practices and the skills required for engineers.

AI-powered website builders have come a long way - here's your best option in 2026

Generative AI significantly enhances web development, with notable improvements in AI-based website builders since 2025.

Artificial intelligence

The Hidden Demand for AI Inside Your Company

Zendesk Says AI Makes Code Abundant, Shifting the Bottleneck to "Absorption Capacity"

Generative AI shifts the focus in software delivery from code production to organizational absorption capacity for effective implementation.

Web design

fromZDNET

9 hours ago

AI-powered website builders have come a long way - here's your best option in 2026

Generative AI significantly enhances web development, with notable improvements in AI-based website builders since 2025.

fromHarvard Business Review

The Hidden Demand for AI Inside Your Company

Many corporate gen AI programs fail, leading employees to use personal AI tools secretly.

Zendesk Says AI Makes Code Abundant, Shifting the Bottleneck to "Absorption Capacity"

Generative AI shifts the focus in software delivery from code production to organizational absorption capacity for effective implementation.

Email platform decisions require more than the latest innovation | MarTech

Innovation in email platforms requires careful evaluation to ensure alignment with business needs and future-proofing strategies.

#ai-integration

fromEngadget

Web development

Opera adds Browser Connector for integrating AI chatbots

ServiceNow makes its entire portfolio AI-native for every customer

ServiceNow is integrating AI into its entire product portfolio, eliminating separate AI licenses and introducing the Context Engine for enhanced decision-making.

fromEngadget

Web development

Opera adds Browser Connector for integrating AI chatbots

ServiceNow makes its entire portfolio AI-native for every customer

ServiceNow is integrating AI into its entire product portfolio, eliminating separate AI licenses and introducing the Context Engine for enhanced decision-making.

Google Gemini app is now available on Mac

Google has launched a standalone Gemini app for macOS, enabling a native desktop experience with quick access and context sharing features.

Bootstrapping

fromEntrepreneur

Don't Manage Every Task Manually - Here's How You Can Use AI to Outdo Your Competitors in Half the Time

Integrating AI sustainably and ethically is essential for founders as their startups grow to manage tasks effectively.

Curity looks to reinvent IAM with runtime authorization for AI agents

Traditional IAM tools are inadequate for managing agent access, which is ephemeral and complex, requiring a new approach to runtime enforcement.

Curity looks to reinvent IAM with runtime authorization for AI agents

Traditional IAM tools are inadequate for managing agent access, which is ephemeral and complex, requiring a new approach to runtime enforcement.

Curity looks to reinvent IAM with runtime authorization for AI agents

Traditional IAM tools are inadequate for managing agent access, which is ephemeral and complex, requiring a new approach to runtime enforcement.

Curity looks to reinvent IAM with runtime authorization for AI agents

Traditional IAM tools are inadequate for managing agent access, which is ephemeral and complex, requiring a new approach to runtime enforcement.

Workday is well prepared for the EU AI Act, who will follow?

Workday is prepared for the EU AI Act with ISO 42001 certification and a governance approach for compliance.

Toronto startup

fromTNW | Ecosystems

AppDirect acquires PartnerStack in sixth deal in 12 months

AppDirect has acquired PartnerStack, enhancing its B2B technology distribution platform and solidifying its position in the partner management market.

Agile

fromAP News

Quantum Agile By Codewave Becomes India's first framework for software teams working with AI agents.

Quantum Agile™ is India's first framework for software teams utilizing AI agents, positioning the country as a leader in next-gen software development methodologies.

Careers

The future may be 'frustrating' for engineers seeking a 'pure software development career,' AWS VP says

Junior software engineers may increasingly engage with customers rather than solely focusing on coding in isolation.

fromTNW | Events

SaaS on the Beach returns to Barcelona

SaaS on the Beach is built on selectivity, with attendance limited to 60 handpicked founders, creating a tightly edited peer group atmosphere.

Barcelona

AWS Launches Agent Registry in Preview to Govern AI Agent Sprawl Across Enterprises

AWS Agent Registry provides a centralized catalog for managing AI agents, tools, and skills across organizations, addressing agent sprawl and compliance issues.

AWS Introduces S3 Files, Bringing File System Access to S3 Buckets

AWS S3 Files allows users to mount S3 buckets for standard file system access, optimizing data access for various applications.

11 hours ago

AWS Launches Agent Registry in Preview to Govern AI Agent Sprawl Across Enterprises

AWS Agent Registry provides a centralized catalog for managing AI agents, tools, and skills across organizations, addressing agent sprawl and compliance issues.

AWS Introduces S3 Files, Bringing File System Access to S3 Buckets

AWS S3 Files allows users to mount S3 buckets for standard file system access, optimizing data access for various applications.

more#aws

Microsoft Teams cheat sheet: How to get started

Using the Mic button and dropdown, you can select your audio devices, including your speaker volume. In most cases, Teams selects this correctly, but if you want to switch to a Bluetooth or USB headset, for instance, choose the right device from the Speaker and Microphone section of the right pane.

Remote teams

fromExchangewire

9 hours ago

Agentic Advertising Needs Interoperability, Standardisation and Adoption to Thrive

The ad industry is transitioning to agentic advertising, promising automation and efficiency but requiring careful planning to avoid potential pitfalls.

14 hours ago

NodeWeaver: Perpetual licensing beats VMware nickel-and-dime

Nodeweaver offers a cost-effective alternative for VMware customers, focusing on edge computing solutions without the complexity of traditional virtualization.

#agentic-ai

Qlik brings agentic execution to data engineering

Qlik is enhancing its data engineering capabilities with four new features to accelerate AI-ready data delivery for data teams.

Growth hacking

Salesforce sees Agentforce as the answer to pressure on the SaaS market

Qlik brings agentic execution to data engineering

Qlik is enhancing its data engineering capabilities with four new features to accelerate AI-ready data delivery for data teams.

Growth hacking

Salesforce sees Agentforce as the answer to pressure on the SaaS market

Are you buying simplicity or dependency in CreativeOps? | MarTech

CreativeOps buyers face a choice between perceived simplification and underlying dependency in their production ecosystems.

19 hours ago

Oracle's New AWS Partnership Just Put It Ahead of Azure and Google Cloud

Multicloud setups are essential for enterprise AI, enabling seamless data movement and integration across different cloud providers.

fromBusiness Matters

Why Procurement Automation Is Really About Rules

Procurement platforms are evolving to enforce management rules and improve consistency, not just digitize transactions.

fromZDNET

10 hours ago

These companies are actually upskilling their workers for AI - here's how they do it

Companies should prioritize upskilling employees in AI to prepare for future job demands and mitigate economic impacts.

Remote teams

fromTNW | Offers

Best HR management software in 2026: tools that scale with your business

Choosing the right HR management software is crucial for efficiency and effectiveness in growing companies.

fromTNW | Eu

SaaStock founder retires 10-year brand, launches Shift AI for the post-SaaS era

SaaStock is being replaced by Shift AI due to significant market changes and the impact of AI on software workflows.

Platform Engineering: Lessons from the Rise and Fall of eBay Velocity

eBay pioneered many technologies but ultimately could not save the company despite doubling engineering productivity.

How's your martech stack shaping up? | MarTech

Marketers are invited to participate in the 2026 State of Your Stack survey to assess their martech stack's effectiveness and compare it with industry standards.

The agent tier: Rethinking runtime architecture for context-driven enterprise workflows

Digital workflows in large enterprises struggle to adapt to contextual variations, leading to increased complexity and challenges in customer onboarding processes.

Moving away from mainframes using AI proves unfeasible for many companies

Phasing out mainframes is often unfeasible for large organizations due to overestimated AI capabilities in modernization projects.

fromTechRepublic

SS&C Intralinks DealCentre AI vs. Datasite: Which platform is built for the future of dealmaking?

Modern deal platforms now support entire deal lifecycles, integrating AI to enhance workflows and decision-making beyond traditional virtual data rooms.

How ServiceNow gets customers to gorge at the AI trough

ServiceNow integrates AI into its offerings, providing tiered pricing based on AI capabilities for customers.

Platform as a Product: Delivering Value While Balancing Competing Priorities

Software platforms should be treated as products, requiring a balance of engineering, design, usability, and value for success.

#ai-governance

fromAbove the Law

13 hours ago

Unintentional AI Adoption Is Already Inside Your Company. The Only Question Is Whether You Know It. - Above the Law

AI is already integrated into companies through employee usage, often without intentional governance or awareness.

MuleSoft Agent Fabric adds new ways to keep AI agents in line

Salesforce enhances AI governance with new tools for better control and predictability in AI operations.

fromAbove the Law

13 hours ago

Unintentional AI Adoption Is Already Inside Your Company. The Only Question Is Whether You Know It. - Above the Law

AI is already integrated into companies through employee usage, often without intentional governance or awareness.

MuleSoft Agent Fabric adds new ways to keep AI agents in line

Salesforce enhances AI governance with new tools for better control and predictability in AI operations.

10 Best SOC 2 Compliance Software for 2026

SOC 2 compliance software automates security controls, streamlining the audit process and ensuring readiness in weeks instead of months.

Take the 2026 State of Your Stack Survey | MarTech

Marketing operations is evolving with AI, and participation in the 2026 survey is crucial for understanding industry trends and challenges.

OpenSearch is enterprise-ready with long-term support and version 3.6

OpenSearch has launched a long-term support program, ensuring 18 months of support per major release, starting with version 3.6.

FinOps Isn't Slowing You Down - It's Fixing Your Pipeline - DevOps.com

Cost visibility should be integrated into DevOps workflows to manage cloud efficiency effectively.

What enterprise devops teams should learn from SaaS

Enterprise devops teams can enhance resiliency by adopting practices from SaaS providers, focusing on robust testing, monitoring, and seamless upgrades.

fromDevOps.com

FinOps Isn't Slowing You Down - It's Fixing Your Pipeline - DevOps.com

Cost visibility should be integrated into DevOps workflows to manage cloud efficiency effectively.

What enterprise devops teams should learn from SaaS

Enterprise devops teams can enhance resiliency by adopting practices from SaaS providers, focusing on robust testing, monitoring, and seamless upgrades.

One Developer, Two Dozen Agents, Zero Alignment

Increased developer productivity through individual coding agents can worsen team alignment and communication issues.

fromApp Developer Magazine

4 days ago

IT spending rises as banks balance legacy and innovation

Financial institutions are increasing IT budgets to balance innovation, legacy systems, and regulation, focusing on business value and operational resilience.

Security by Design prevents higher bills

Incorporating security during design reduces costs significantly compared to retrofitting security measures after development.

fromBusiness Matters

4 days ago

The Role of Dedicated Servers in Scaling Modern Businesses

Infrastructure investment is crucial for SMEs to ensure reliability, performance, and user experience in a competitive digital landscape.

fromSecurityWeek

2 weeks ago

TeamPCP Moves From OSS to AWS Environments

TeamPCP has exploited compromised credentials to target open source software, leading to significant data exfiltration and supply chain attacks.

Ease into Azure Kubernetes Application Network

Microsoft has introduced an ambient-based service network for AKS to simplify service mesh scaling and management.

fromwww.facilitiesdive.com

Workplace management tech is prevalent, but integration challenges limit use: surveys

Most commercial real estate professionals fail to utilize workplace management technology data for effective space planning.

fromDevOps.com

Agentic CI/CD is Not Automation: Why the Distinction Will Define DevOps in 2026 - DevOps.com

LLM-powered agents in CI/CD require a governance layer distinct from traditional automation to avoid catastrophic failures.

3 weeks ago

SAP already shifting away from ERP migration disaster

SAP is shifting focus to AI and cloud solutions while struggling with legacy software migration targets.

fromMedium

4 days ago

Set it up once, test it properly, and let the system handle the rest.

Automating SSL certificate renewal prevents production outages and reduces stress during incidents.

Microsoft exec suggests AI agents will need to buy software licenses, just like employees

AI agents may require their own identities and licenses, potentially expanding software revenue despite concerns about reduced human interaction.

Cloudflare introduces new features for building and deploying agents

Cloudflare is transforming AI development with Dynamic Workers, Sandboxes, and Artifacts for secure, scalable, and efficient code execution.

All shook up, IFS unlocks asset-based pricing for enterprise AI

IFS introduces an outcomes-based pricing model for enterprise AI, aligning software costs with operational assets instead of user counts.

3 weeks ago

Only 14 percent of companies achieved a high level of cloud maturity

Only 14% of organizations have achieved the highest level of cloud maturity despite AI driving demand for cloud investments.

fromEntrepreneur

Running Your Business Efficiently Means Having the Right Software Foundation

Efficient business practices boost bottom lines, and finding the right balance begins with using the right productivity software tools. For entrepreneurs and small-business owners, time spent searching or navigating different tools could be better spent growing your company. Having the right productivity software in place isn't just convenient, it's essential for operational efficiency. The challenge many entrepreneurs face is balancing software costs with functionality.

Productivity

Tech industry

Rise of AI means companies could pass on SaaS

AI competition from firms like OpenAI and Anthropic threatens vertical SaaS growth, triggering a sharp software-stock sell-off and hundreds of billions in market-value losses.

Atlassian's new Jira migration tool slowed down cloudy moves

Atlassian's cloud migration tools were slower than legacy code, requiring architectural redesign and performance optimization to handle large-scale customer migrations.

SaaS-Pocalypse: Is Anthropic's New Tool a Death Sentence for Legacy Software?

AI coding agents like Claude Code threaten traditional software development workflows and seat-based licensing models, but legacy software companies shouldn't be dismissed despite disruptive potential.

Drive business productivity through open collaboration, AI and document creation

Open source office suites like ONLYOFFICE offer businesses flexible, cost-effective alternatives to proprietary software with integrated AI control and seamless enterprise application compatibility.

fromThe Hacker News

DevOps & SaaS Downtime: The High (and Hidden) Costs for Cloud-First Businesses

Relying solely on public cloud and DevOps SaaS platforms increases operational risk as outages, attacks, and Shared Responsibility gaps drive rising downtime and service degradation.

SaaS-pocalypse isn't coming any time soon

AI will not destroy the SaaS market; instead, it creates competitive pricing pressure and differentiation challenges while maintaining cost-benefit analysis for enterprise software decisions.

Salesforce may be prepping to phase out Heroku

Salesforce halted new Heroku Enterprise sales and moved Heroku into sustaining engineering, signaling de-prioritization as the company pivots to AI-led growth.